Posts tagged ‘love’

I Dreamed A Dream…!

I have always believed that all the good  thing in life are recognized by knowing their bad sides. It doesn’t matter how dark may be the night; when you see stars you recognize that is the light. People change so that you can learn to let go, things go wrong so that you appreciate them when they’re right, you believe lies so you eventually learn to trust no one but yourself, and sometimes good things fall apart so better things can fall together. Like a rainbow of life which is always colorful but sometimes it takes effort to understand the colors. Perhaps.

Wired up in my headset with audio-books playing, last night was no different from the many nights that I have slept. But it turned out to be different somehow as I fell asleep and I dreamed this dream. I dreamed this dream during the time gone by; I saw hopes were high and life was more than worth living; I dreamed about an undying love. Of all the dreams that I’ve seen, the ones that are now used and wasted; this dream made me feel young and unafraid. I dreamed that the world was at war and the cities and towns were scattered. People were dying and people were killing and mothers running here and there to provide the safety for their children and young men fighting for their pride. I saw you and I saw me, we both were unaware of such troubles and preparing to meet each other. In the mirror I could see you looking at your face asking million questions to yourself about how do you look and world was growing to be a hell outside. I still remember the feel of that dream exactly the moment when you slept beside me, it was a summer night and you filled it with endless wonder and you were gone by the time Autumn came. I remember the each moment that I spent with you from the summer to autumn.

I woke up in the afternoon and I heard your voice. I was scared and astonished I tried to close my eyes and go back into that dream again for the person was completely different from the dream than the one I called. I couldn’t go back to the sleep but as I closed the shutters of my eyes I was engulfed with million thoughts and feelings. I felt that I found someone who can completely turn my world around and that, I can tell her the things that I don’t feel like telling others. I can share with her my hopes and fears, the dreams that will never come true, goals that never can be achieved and disappointments that life has given. I felt that when something good happens I wouldn’t wait to share with her and she would never be embarrassed to cry with me during my bad times. I felt that my whole world is a quite bank of a serene river when she is around. That, she would always appreciate me and like me for who I am and not for who I should be or who she wants me to be.

During these confused thoughts there was time when I decided to share all the secret of my life with you because I though you’re my safest place on this earth. And then all the colors would seem brighter and all the smiles will turn in to laughter. I became so certain that a phone call or two a day will break all the tiredness of the working day and bring inevitable smile on my face and on yours. Your presence wouldn’t require continuous conversations but in quite moments I would speak loads of things with you. I imagined that things that never fascinated me before would now interest me because they are to your interest and I would never let go of a chance which separates me from you. Suddenly, this hope took place in me that one day you’ll open your heart knowing that there is a possibility that you might get it broken someday but instead you experience such a love and joy that you never dreamed of. That, you’ve found a true friend and possibly a soul mate who will always be loyal to you till the end of the time. But…but I woke up from the deep slumber and realized that I’ve gone too far but still I’ll dream that some of it will come true, not all but some.

So I just saw my life completely different from what it is right now and in the moment I felt that this cruel life killed my dream, brutally. But again, my dear, there are seas in this world that can not be sailed; there are mountains in this world that can not be climbed; But people out there are still trying their best to become legends.

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Can You Tell A Story?

So I have been giving a lot of thought on writing a short-story these days. When I come to think of it – it looks like a wandering maze where I feel like I’m lost forever but I never give up. Like every other writer in the world, I, too, wish to write my autobiography someday and it should be a bestseller while I’m on some hospital bed in my sixties. A book of my life, so to speak. I’m just waiting for the right time to do so, because the older I get and more I read, better gets my maturity and writing skills. There is no denying in the giant white and empty pages are the biggest enemy of a writer. So I keep writing the book of my life in my mind, every time of the day. On the go, so to speak.

Memory is a funny thing. When you’re in a scene, you don’t really pay no attention to the details or the importance of that moment. The idea of having to remember those details for you will have to write a book on them never linger about. All you think about is yourself. I believe inside of every human being lives a writer. Like in every village there is a crafted farmer who knows the causes and effects of farming and whole village relies on him in time of ploughing. Writing is like playing music on the keyboard. If you are pressing your fingers on the write nodes, the sound and the rhythm soothe your heart and soul. Isn’t that an art? Yes, I think it is. If you can turn a deserted land into some green fruit-bearing paradise then YES you can turn a blank white paper into a book of your life.

So maybe when I turn forty someday, I’ll apply a long leave if I’m working for someone or I’ll just retire for that matter, book a holiday, lightly pack my needful belongings and leave to stay somewhere very quiet. Where the silence hit you like the wind blows on a wide highway. On a lonely island or by the beach I’ll make the fire, watch the fire, keeping the unwritten pages of the book of my life, I’ll remember my days. I have to be careful of what to mention and what not to, as there is no secret that can never leave anyone’s heart. For there is some sorrow in every life. I’ll definitely find it challenging to write a book whose end is still unknown. It’s like writing a story and leaving the ending unwritten. I will jolt my mind to remember the promises that were made and the promises those were broken. Words of anger and fury, love and kindness and the words I was supposed to weep at and laugh at. Suddenly I would remember to add a chapter of secrets. I will be a little scared to reveal everything in that chapter and risk everything that I may possess. But I’m sure somehow I’ll be fearless and go ahead.

Next chapter would be on love and my ink would never dry on that chapter. I will watch the fire again and picture her face and write about it and about how I built the castle out of lies and broken the precious and tender hearts. I’ll write about the chances that I had for once and twice but I was too naïve to understand. I’m sure I’ll cry while doing that chapter. And I will make sure I don’t forget to mention the page where we estranged. Although the pages are numbered in advance but still no one can read till the end, for there is no end to be written in the book of my life.

Then I’d probably move to the chapter on family and friends and some tales of my childhood in it. The quarrels that never could reach to a verdict but the battles that I lost. I will also include some fiction in the book of my life. I would write about the things which I wanted to happen or have but I couldn’t. I will think about adding a chapter on politicians but I would quickly skip that part and move on to the chapter on God. This chapter, I could never have been able to understand. I’ll look in the sky and see stars shimmering and moon if possible. I will praise God in my heart but I won’t be able to write much about it. In the enigma of writing when I’ll get tired and look up, I’ll see the sky turning dark blue again and the sun rising from within the sea. The fire long finished but I would be too busy to realize it. I would be glad that I didn’t set the sea on fire.

Once Upon A Time In Kuala Lumpur

When I was a little boy my father gave me some advice that I’ve been turning over in my mind since then. He told me that all the good things in life are free. I always doubted his wisdom over this advice because he would also give me money to buy things which were also good. Deep inside, I knew that he meant a great deal more than that but I couldn’t figure it out and got carried away with the gigantic flow of life.

On the first day of my training I reached the office earlier and ushered myself in a room on the 25th floor of Menara TA one. The nameplate of the blue door of that room reads “DA Vinci”. I told myself chances are that this room may be decorated with the paintings of Mr. Vinci, at least Mona Lisa but I was wrong and there was nothing of that sort. Later that day I realized that those nameplates were used to inspire. When the training session began, I saw people from different countries, races, religions and mind-sets and it reminded me of the meetings that United Nations used to have to discuss the problems of the world. We weren’t trying to save the world, but the tiny confusions and difficulties of people that could mean the world to them.On a rainy afternoon, when the clouds were roaring and hovering o

ver the city of Kuala Lumpur, my phone rang and I was distracted from the misty view of the city covered in half darkness and half bright from the balcony of my 29th floor house. Soon as I answered the phone a busy, rushing yet caring female voice spoke on the phone and congratulated me that I’ve secured the job was interviewed for last week. I listened to her further instructions, hung up the phone and gazed back to the view with a triumphant smile on my face. A moment ago, I was looking at the same view trying to look for the signs of melancholy and nostalgia, thinking over the mistakes of my life and now I was just looking at it with composure and comfort.

I have called to the customer care plenty of times in my life and I was curious to know how the things go on the other side of the customer care. Our technical training took place on the huge and magnificent 20th floor of the same building and it was the floor where all the magic happened. One day, I came earlier and decided to observe the floor. I strolled around the floor staring at people without offending them. I saw people wired up in their headsets speaking to the computer screen and moving their hands and arms about as they were having the video conversation with their folks – or as if the caller will look at their gestures and will understand what they were trying to convey. I saw people stretching their bodies, yawning and relaxing. I saw people rushing and running around for answers like in the emergency wards in the hospitals.  I saw people chattering, smiling, laughing, chattering, helping, sharing food, sipping coffee – I saw people coming in less happy, going back happier. I realized that to the world we may be a customer care line but somewhere in the ancient dictionaries of the world we meant a lot more than that. They call it customer care; we call it Mobile Help Desk (MHD).

I was not long before I joined the floor and got accustomed to every emotion in the world under one roof. During my first week most of the people were making presentations and were so excited about it. I came to know that they were the nominees in the Annual Contact Center Awards. I came to me that I’m working with some of the best in the business in the whole country and this feeling, itself, was good enough to make me proud. Assistant managers, Duty managers, support staff were engaged to achieve their best. I became conscious of that fact that everyone is trying to fight their way through; that this department has people with knowledge, skills, wits and passion but I knew that there is always a little room to grow. I understood that customer care is very difficult job at times and although we, as a team and more like a family, made it look very easy but our emotions were challenged each day. Every day inside this building we came, worked, learnt, laughed – everyday outside this building in this same world; babies were born, people got married, divorced, died, people were hired, fired, homes were bought, expensive cars were leased, tears were shed, harsh words were spoken, fear, dread, resentment, jealousy, frustration and rage came and went out like the clouds in the sky and unaware of all this, we worked and laughed.

One of the most important elements of a call center employee is the Time Keeping. I have seen people writing big fat books about how to manage time I have seen my professors lecturing about time keeping but coming to this place – it completely changed my way of thinking about time keeping. In this place we beat time each day. It is quite amazing and at the same time surprising that how a few numbers can contain all of the time? And how a few numbers can time us out? Not in here. Here we beat time every day very convincingly.

 It may sound a little fancy but it is a fact that we work right opposite this giant engineering robot known to world as Twin-Towers. People from all over the world travel to see this infrastructural example and they have to hold their heads high and bend their waists back to make their sights reach at the top. It is different and easy for us – as easy as looking out from the window of our pantry at almost each floor. It is a general phenomenon that a good view off the window brings a lot of good ideas and refreshes the mind and soul. A Lot of agents, when they are upset, come up to the pantry and stare at this huge motherly tower. Sometimes when it is raining, the washed and faded view gives you the serenity and peacefulness of mind and you seem to forget all of your worries. When it is sunny the blazing rays of sun reflect with the silver body of these towers and enlighten our heart and soul and an unknown force takes place inside of us and provides us an immense power to fight against our worries. Standing at the top having an urban view makes you feel like you are the king – on the top of the world and you can make everything possible.

 “Almost every warrior in this battlefield is equipped with the weapons of knowledge, care, support and selflessness – and that we all soldiers join together to make an unbeatable and invincible workforce” said one of our brisk team leaders and I was quite engulfed with this idea of his. People call us on our hotline because they have issues and we help them to solve their issues but they don’t know us, they don’t know how we look like and stuff. Like in those superhero movies when a superhero transforms into his superhero uniform in the night and fights against the evil so that the people can sleep fearlessly. So in contrast of what Navin said, the Resolution team would be our backup team, when we are out of rounds or we are reloading, they are there to back us up – and out AMs are our medipacks. When we make mistakes, or we are hit, they bandage us, heal us, treat us, train us and make sure we are ready to go in again. So in this contrast, on the closure of MHD I think of us have won this battle and conquered. Now we will dig the flag of our success at this point and we will move forward to another check post and prepare our weapons to fight yet another battle of knowledge; for life is a never ending process of learning and moving forward.

My motive of joining here was to learn quickly, leave everybody behind and step the ladder of success in no time. I came here with the dream of achieving the impossible, achieving the knowledge, fame, being needed by the people, gaining power, making decisions and making people acknowledging my wits. But I ended up finding love, family, care, friendship and support. Now I know what my father meant when he said all the good things in life are free. Indeed.