Posts tagged ‘courage’

I Dreamed A Dream…!

I have always believed that all the good  thing in life are recognized by knowing their bad sides. It doesn’t matter how dark may be the night; when you see stars you recognize that is the light. People change so that you can learn to let go, things go wrong so that you appreciate them when they’re right, you believe lies so you eventually learn to trust no one but yourself, and sometimes good things fall apart so better things can fall together. Like a rainbow of life which is always colorful but sometimes it takes effort to understand the colors. Perhaps.

Wired up in my headset with audio-books playing, last night was no different from the many nights that I have slept. But it turned out to be different somehow as I fell asleep and I dreamed this dream. I dreamed this dream during the time gone by; I saw hopes were high and life was more than worth living; I dreamed about an undying love. Of all the dreams that I’ve seen, the ones that are now used and wasted; this dream made me feel young and unafraid. I dreamed that the world was at war and the cities and towns were scattered. People were dying and people were killing and mothers running here and there to provide the safety for their children and young men fighting for their pride. I saw you and I saw me, we both were unaware of such troubles and preparing to meet each other. In the mirror I could see you looking at your face asking million questions to yourself about how do you look and world was growing to be a hell outside. I still remember the feel of that dream exactly the moment when you slept beside me, it was a summer night and you filled it with endless wonder and you were gone by the time Autumn came. I remember the each moment that I spent with you from the summer to autumn.

I woke up in the afternoon and I heard your voice. I was scared and astonished I tried to close my eyes and go back into that dream again for the person was completely different from the dream than the one I called. I couldn’t go back to the sleep but as I closed the shutters of my eyes I was engulfed with million thoughts and feelings. I felt that I found someone who can completely turn my world around and that, I can tell her the things that I don’t feel like telling others. I can share with her my hopes and fears, the dreams that will never come true, goals that never can be achieved and disappointments that life has given. I felt that when something good happens I wouldn’t wait to share with her and she would never be embarrassed to cry with me during my bad times. I felt that my whole world is a quite bank of a serene river when she is around. That, she would always appreciate me and like me for who I am and not for who I should be or who she wants me to be.

During these confused thoughts there was time when I decided to share all the secret of my life with you because I though you’re my safest place on this earth. And then all the colors would seem brighter and all the smiles will turn in to laughter. I became so certain that a phone call or two a day will break all the tiredness of the working day and bring inevitable smile on my face and on yours. Your presence wouldn’t require continuous conversations but in quite moments I would speak loads of things with you. I imagined that things that never fascinated me before would now interest me because they are to your interest and I would never let go of a chance which separates me from you. Suddenly, this hope took place in me that one day you’ll open your heart knowing that there is a possibility that you might get it broken someday but instead you experience such a love and joy that you never dreamed of. That, you’ve found a true friend and possibly a soul mate who will always be loyal to you till the end of the time. But…but I woke up from the deep slumber and realized that I’ve gone too far but still I’ll dream that some of it will come true, not all but some.

So I just saw my life completely different from what it is right now and in the moment I felt that this cruel life killed my dream, brutally. But again, my dear, there are seas in this world that can not be sailed; there are mountains in this world that can not be climbed; But people out there are still trying their best to become legends.

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Hospital window

Two men, both seriously ill, occupied the same hospital room. One man was allowed to sit up in his bed for an hour each afternoon to help drain the fluid from his lungs. His bed was next to the room’s only window. The other man had to spend all his time flat on his back. The men talked for hours on end. They spoke of their wives and families, their homes, their jobs, their involvement in the military service, where they had been on vacation.

Every afternoon when the man in the bed by the window could sit up, he would pass the time by describing to his roommate all the things he could see outside the window.

The man in the other bed began to live for those one hour periods where his world would be broadened and enlivened by all the activity and color of the world outside.

The window overlooked a park with a lovely lake. Ducks and swans played on the water while children sailed their model boats. Young lovers walked arm in arm amidst flowers of every color and a fine view of the city skyline could be seen in the distance.

As the man by the window described all this in exquisite detail, the man on the other side of the room would close his eyes and imagine the picturesque scene.

One warm afternoon the man by the window described a parade passing by.

Although the other man couldn’t hear the band – he could see it. In his mind’s eye as the gentleman by th! e window portrayed it with descriptive words.

Days and weeks passed.

One morning, the day nurse arrived to bring water for their baths only to find the lifeless body of the man by the window, who had died peacefully in his sleep. She was saddened and called the hospital attendants to take the body away.

As soon as it seemed appropriate, the other man asked if he could be moved next to the window. The nurse was happy to make the switch, and after making sure he was comfortable, she left him alone.

Slowly, painfully, he propped himself up on one elbow to take his first look at the real world outside.

He strained to slowly turn to look out the window beside the bed.

It faced a blank wall. The man asked the nurse what could have compelled his deceased roommate who had described such wonderful things outside this window

The nurse responded that the man was blind and could not even see the wall.

She said, “Perhaps he just wanted to encourage you.”

Author Unknown…

Once Upon A Time In Kuala Lumpur

When I was a little boy my father gave me some advice that I’ve been turning over in my mind since then. He told me that all the good things in life are free. I always doubted his wisdom over this advice because he would also give me money to buy things which were also good. Deep inside, I knew that he meant a great deal more than that but I couldn’t figure it out and got carried away with the gigantic flow of life.

On the first day of my training I reached the office earlier and ushered myself in a room on the 25th floor of Menara TA one. The nameplate of the blue door of that room reads “DA Vinci”. I told myself chances are that this room may be decorated with the paintings of Mr. Vinci, at least Mona Lisa but I was wrong and there was nothing of that sort. Later that day I realized that those nameplates were used to inspire. When the training session began, I saw people from different countries, races, religions and mind-sets and it reminded me of the meetings that United Nations used to have to discuss the problems of the world. We weren’t trying to save the world, but the tiny confusions and difficulties of people that could mean the world to them.On a rainy afternoon, when the clouds were roaring and hovering o

ver the city of Kuala Lumpur, my phone rang and I was distracted from the misty view of the city covered in half darkness and half bright from the balcony of my 29th floor house. Soon as I answered the phone a busy, rushing yet caring female voice spoke on the phone and congratulated me that I’ve secured the job was interviewed for last week. I listened to her further instructions, hung up the phone and gazed back to the view with a triumphant smile on my face. A moment ago, I was looking at the same view trying to look for the signs of melancholy and nostalgia, thinking over the mistakes of my life and now I was just looking at it with composure and comfort.

I have called to the customer care plenty of times in my life and I was curious to know how the things go on the other side of the customer care. Our technical training took place on the huge and magnificent 20th floor of the same building and it was the floor where all the magic happened. One day, I came earlier and decided to observe the floor. I strolled around the floor staring at people without offending them. I saw people wired up in their headsets speaking to the computer screen and moving their hands and arms about as they were having the video conversation with their folks – or as if the caller will look at their gestures and will understand what they were trying to convey. I saw people stretching their bodies, yawning and relaxing. I saw people rushing and running around for answers like in the emergency wards in the hospitals.  I saw people chattering, smiling, laughing, chattering, helping, sharing food, sipping coffee – I saw people coming in less happy, going back happier. I realized that to the world we may be a customer care line but somewhere in the ancient dictionaries of the world we meant a lot more than that. They call it customer care; we call it Mobile Help Desk (MHD).

I was not long before I joined the floor and got accustomed to every emotion in the world under one roof. During my first week most of the people were making presentations and were so excited about it. I came to know that they were the nominees in the Annual Contact Center Awards. I came to me that I’m working with some of the best in the business in the whole country and this feeling, itself, was good enough to make me proud. Assistant managers, Duty managers, support staff were engaged to achieve their best. I became conscious of that fact that everyone is trying to fight their way through; that this department has people with knowledge, skills, wits and passion but I knew that there is always a little room to grow. I understood that customer care is very difficult job at times and although we, as a team and more like a family, made it look very easy but our emotions were challenged each day. Every day inside this building we came, worked, learnt, laughed – everyday outside this building in this same world; babies were born, people got married, divorced, died, people were hired, fired, homes were bought, expensive cars were leased, tears were shed, harsh words were spoken, fear, dread, resentment, jealousy, frustration and rage came and went out like the clouds in the sky and unaware of all this, we worked and laughed.

One of the most important elements of a call center employee is the Time Keeping. I have seen people writing big fat books about how to manage time I have seen my professors lecturing about time keeping but coming to this place – it completely changed my way of thinking about time keeping. In this place we beat time each day. It is quite amazing and at the same time surprising that how a few numbers can contain all of the time? And how a few numbers can time us out? Not in here. Here we beat time every day very convincingly.

 It may sound a little fancy but it is a fact that we work right opposite this giant engineering robot known to world as Twin-Towers. People from all over the world travel to see this infrastructural example and they have to hold their heads high and bend their waists back to make their sights reach at the top. It is different and easy for us – as easy as looking out from the window of our pantry at almost each floor. It is a general phenomenon that a good view off the window brings a lot of good ideas and refreshes the mind and soul. A Lot of agents, when they are upset, come up to the pantry and stare at this huge motherly tower. Sometimes when it is raining, the washed and faded view gives you the serenity and peacefulness of mind and you seem to forget all of your worries. When it is sunny the blazing rays of sun reflect with the silver body of these towers and enlighten our heart and soul and an unknown force takes place inside of us and provides us an immense power to fight against our worries. Standing at the top having an urban view makes you feel like you are the king – on the top of the world and you can make everything possible.

 “Almost every warrior in this battlefield is equipped with the weapons of knowledge, care, support and selflessness – and that we all soldiers join together to make an unbeatable and invincible workforce” said one of our brisk team leaders and I was quite engulfed with this idea of his. People call us on our hotline because they have issues and we help them to solve their issues but they don’t know us, they don’t know how we look like and stuff. Like in those superhero movies when a superhero transforms into his superhero uniform in the night and fights against the evil so that the people can sleep fearlessly. So in contrast of what Navin said, the Resolution team would be our backup team, when we are out of rounds or we are reloading, they are there to back us up – and out AMs are our medipacks. When we make mistakes, or we are hit, they bandage us, heal us, treat us, train us and make sure we are ready to go in again. So in this contrast, on the closure of MHD I think of us have won this battle and conquered. Now we will dig the flag of our success at this point and we will move forward to another check post and prepare our weapons to fight yet another battle of knowledge; for life is a never ending process of learning and moving forward.

My motive of joining here was to learn quickly, leave everybody behind and step the ladder of success in no time. I came here with the dream of achieving the impossible, achieving the knowledge, fame, being needed by the people, gaining power, making decisions and making people acknowledging my wits. But I ended up finding love, family, care, friendship and support. Now I know what my father meant when he said all the good things in life are free. Indeed.